Roy E. Wright
President & Chief Executive Officer
Roy E. Wright joined IBHS in 2018 with more than 20 years of experience in insurance, risk management, mitigation, and resilience planning.
Roy joined IBHS from the Federal Emergency Management Agency (FEMA) where he served as the chief executive of the National Flood Insurance Program, led the agency’s Federal Insurance and Mitigation Administration, and directed the resilience programs addressing earthquake, fire, flood, and wind risks.
During his 11-year career with FEMA, Roy served in several roles focused on the importance of mitigation, guiding programs that promote a risk-conscious culture, enable faster disaster recovery, particularly with flooding, and address long-term vulnerabilities to life, property, and well-being in communities across the U.S.
Prior to joining FEMA in 2007, Roy worked in public and private sector roles with Coray Gurnitz Consulting, the U.S. Department of the Interior, and the Bureau of Land Management.
A native of California, Roy earned a bachelor’s degree in political science from Azusa Pacific University, and a Master of Public Administration from The George Washington University. Roy and his family will be moving to the greater Charlotte, North Carolina, area.
Debra T. Ballen
General Counsel & Senior Vice President, Public Policy
Debra Ballen joined IBHS in 2008 as the general counsel and senior vice president of public policy. In this capacity, she is responsible for all of IBHS’ legal matters and oversees a number of important public policy initiatives, including building codes, adaptation, community resilience, and economic incentives for mitigation. In addition, she serves as the organization’s corporate secretary and manages member relations.
Prior to her work with IBHS, Ms. Ballen was the executive vice president of public policy management for the American Insurance Association (AIA). She developed and implemented policy for AIA’s priority federal and state public policy issues.
She also serves on the Advisory Committee for the Natural Hazards Center at the University of Colorado and has participated on the Organization for Economic Cooperation and Development (OECD) High Level Advisory Board on Financial Management of Large Scale Catastrophes. She is a frequent speaker about the broad benefits of mitigation and has testified before Congress and state legislatures on these matters.
Ms. Ballen graduated with a juris doctor degree from Harvard Law School and a bachelor’s degree from Princeton University. She also has received the CPCU designation.
Anne D. Cope, Ph.D., P.E.
Senior Vice President, Research & Chief Engineer
Dr. Anne Cope is the senior vice president, research and chief engineer at the Insurance Institute for Business & Home Safety. She is responsible for overseeing the FORTIFIED building standards program as well as developing and guiding the research programs at the IBHS Research Center in Richburg, South Carolina. She leads IBHS’s team of engineers, scientists and others who conduct research about the performance of full-scale homes and commercial structures, building materials and construction practices during natural catastrophe conditions, including hurricanes, wildfires, severe thunderstorms, and hail storms, and implement in real-world communities through IBHS’s FORTIFIED program. Prior to joining IBHS in 2009, Dr. Cope was a project manager and structural engineer with Reynolds, Smith & Hills, Inc., designing projects for NASA, Department of Defense and commercial launch operations. Dr. Cope’s research encompasses topics ranging from the full-scale simulation of wind effects on buildings to detailed studies of the vulnerabilities of buildings to natural hazards and the development of damage prediction models. She is also a proud veteran of the United States Army. She earned her bachelor’s and master’s degrees in civil engineering from Clemson University, and her doctorate from the University of Florida. She is a registered professional engineer in Florida and South Carolina.
Senior Vice President, Public Affairs
Brenda O’Connor is a seasoned communications strategist with more than 25 years of public affairs and government affairs experience. Ms. O’Connor has designed and directed a wide range of advocacy, political communication and media relations campaigns for corporations, trade associations and nonprofit organizations. She joined IBHS in 2008 from the Glover Park Group (GPG) in Washington, D.C., a leading strategic communications firm, where she was a vice president in the public affairs practice directing many complex accounts for financial services and other interests.
Prior to her work at GPG, she was vice president of public affairs for the American Insurance Association (AIA), a national public policy advocacy organization for property-casualty insurance companies. Ms. O’Connor managed AIA’s regional public affairs team located in satellite offices around the country. Before joining AIA, she directed government relations efforts for the National Association for Biomedical Research. Ms. O’Connor began her career on Capitol Hill, where she held a variety of positions including staff director of the U.S. House Small Business Antitrust Subcommittee. She earned a master’s degree in public communication from the American University in Washington, D.C., and a bachelor’s degree in communications and political science from Boston College.
Susan Baxter Gibson
Vice President, Finance
Susan Baxter Gibson joined IBHS in 2010 as the finance manager and has since been promoted to vice president of finance. Under the direction of the CEO, the vice president of finance directs, monitors, coordinates, interprets and administers all functional activities related to accounting, finance, budgeting, cash management and financial analysis.
Susan came to IBHS with more than 20 years experience as a CFO in the healthcare industry. Susan served as CFO at the Visiting Nurse Association of the Treasure Coast, Baptist Hospital Homecare, Gulfside Regional Hospice and Health Systems Solutions, a publicly traded software company. Susan earned her bachelor’s degree in accounting at the University of Central Florida before earning her master’s degree in business at UCF. She is also a certified public accountant.
Tanya Brown-Giammanco, Ph.D.
Vice President, Research
Dr. Tanya Brown-Giammanco joined IBHS in 2010 and is a vice president and director of hail research at the Research Center. She is the South Carolina Wind and Hail Underwriting Association hail chair at the lab. Her responsibilities include providing engineering leadership on hail, wind, water, and roofing-related research projects. Her research focus is on hailstone formation, hail impact testing, wind-flow characterization and testing, instrumentation, and field measurement and damage assessment studies. Prior to joining IBHS full-time, Dr. Brown-Giammanco was an engineering consultant for IBHS and LNSS & Associates.
Dr. Brown-Giammanco was a National Science Foundation – Integrative Graduate Education Training Fellow while completing her Ph.D. in Wind Science and Engineering at Texas Tech University. Her dissertation topic was “Development of a Statistical Relationship between Ground-Based and Remotely-Sensed Damage in Windstorms.” While at Texas Tech, she was an instrumental member of their field research teams, leading a team in thunderstorm and tornado intercepts during VORTEX 2, participating in hurricane intercepts with the Texas Tech University Hurricane Research Team, and conducting numerous post-disaster damage assessments. Dr. Brown-Giammanco also holds a master’s degree in Water Resources Science and a bachelor’s degree in Atmospheric Science from the University of Kansas, and served as a teaching assistant and academic advisor while at KU. She is currently appointed as a Faculty Associate at Texas Tech University to continue serving with the Texas Tech University Hurricane Research Team.
Vice President, FORTIFIED Programs
Fred Malik is responsible for overseeing the day-to-day operations of the FORTIFIED suite of programs, which seek to improve property resilience to natural disasters on a local, regional and national level. Since taking over the program in 2009, Fred has led FORTIFIED’s expansion to include existing residential, new residential and light commercial building standards. Under his leadership, FORTIFIED has quickly become the national building standard for resilience. With more than 20 years of construction experience and an M.B.A. from Virginia Tech, Fred has established himself as a recognized mitigation expert. He is a featured speaker on resilience and its value and practicality at conferences across the country. Fred is married and lives with his family in Florida.
Vice President, Commercial Lines
Chuck Miccolis provides engineering and technical support for commercial building–related hazard mitigation initiatives. He is the lead engineer for the Institute’s FORTIFIED Commercial standards, a voluntary commercial construction criteria that focuses on building resiliency and mitigating losses from natural and man-made hazards. He works with IBHS colleagues, member companies, and industry trade organizations on program development, mitigation, field research, and testing at the IBHS Research Center.
Prior to joining IBHS, Mr. Miccolis was in the commercial property insurance business for more than 20 years. He was with FM Global for 18 years, and most recently with XL Global Asset Protection Services. He served as wind team technical specialist, senior loss prevention specialist, and senior property appraiser. He conducted detailed loss prevention surveys of industrial, commercial and institutional properties to obtain construction, occupancy and fire protection details, and to determine exposures. Mr. Miccolis created and prioritized Highly Protected Risk (HPR) mitigation recommendations and loss scenarios for a variety of natural and man-made risks and hazards. He improved and developed facility emergency preparedness and response plans for clients. He reduced potential business interruption for clients by identifying and quantifying their various time element exposures. He also volunteered as co-coordinator and sector team leader for the Greater Tampa Community Emergency Response Team (CERT). Mr. Miccolis earned a bachelor’s degree in electrical engineering from the University of South Florida.
Murray Morrison, Ph.D.
Vice President, Research
Dr. Murray Morrison joined IBHS in 2011 as a research engineer, after being a visiting researcher at the IBHS Research Center as part of a collaboration between the University of Western Ontario, FM Global and IBHS. His areas of expertise include wind tunnel measurements and techniques, boundary layer turbulence, wind induced loads on structures and full-scale structural testing. Prior to joining IBHS, Dr. Morrison worked on numerous research and industrial contracts involving wind loads on full structures and cladding elements at the Boundary Layer Wind tunnel at The University of Western Ontario. He also worked as a technology coordinator at the Insurance Research Lab for Better Homes where he continued development and implementation of the laboratory’s multi-million dollar pressure loading system, instrumentation and data acquisition equipment.
Dr. Morrison earned his doctorate from the University of Western Ontario in the Department of Civil and Environmental Engineering, focusing on the failures of residential wood frame structures when subjected to full-scale realistic wind loading. This research has led him to participate in damage surveys in partnership with Environment Canada following severe thunderstorm wind events in Southwest Ontario. Dr. Morrison also earned his master’s in mechanical and materials engineering from the University of Western Ontario, focusing on turbulence and bluff body aerodynamics.
Alex has extensive I/T experience and expertise including end user support, infrastructure management, and systems administration. Alex earned COMP TIA A+ and ITIL certifications from Brewster Technical Center. Prior to joining IBHS, Alex worked at Key Safety Systems providing technical support.
Senior Systems Administrator, Information Technology
IBHS Research Center
Eljin has a wealth of knowledge and experience in I/T, and specializes in Windows and hardware issues. He earned a bachelor’s degree in computer engineering from the University of South Carolina and has worked for companies specializing in telecommunications, networking and back-end systems. Prior to joining IBHS, Eljin spent 13 years at Microsoft where he provided consulting and support for end users, infrastructure, and systems architecture for Fortune 50 companies.
Remington “Rem” Brown, P.E.
Senior Engineering Director
Remington “Rem” Brown joined IBHS in 2007. He works closely with the FORTIFIED programs and is also involved with other engineering-related projects. He is a registered professional engineer with more than 25 years of experience.
He most recently worked as a consultant providing design services to the structural component industry. Rem earned a bachelor’s degree in civil engineering from Clarkson University.
FORTIFIED Market Development Manager
Alex is the Manager of the FORTIFIED Coastal Programs at IBHS, providing direct support to communities along the Gulf Coast and strengthening partnerships with organizations such as Habitat for Humanity, St. Bernard Project and Sea Grant. Alex previously served as the Executive Director of Smart Home America and construction manager for Habitat for Humanity of Baldwin County, AL. She has been an active member of Baldwin County for more than 15 years and is a licensed home builder in Alabama. She earned her bachelor’s degree in English from Springfield College in Massachusetts. She serves on the Board of Directors of Smart Home America, is Treasurer of the Board of Directors for the Baldwin County Home Builder’s Association, and was recently appointed to the Alabama Center for Insurance Information and Research Advisory Board by Governor Robert Bentley.
Warner Chang, P.E.
Lead Project Engineer
Mr. Chang joined IBHS in 2008. He has worked as a structural engineer in Florida since 1994, with design and construction experience in residential, commercial, institutional and health care buildings, governmental facilities, and marine/coastal structures. His engineering experience is extensive and includes design development, interdisciplinary coordination, engineering analysis, inspection, project management, and construction administration.
Mr. Chang earned a bachelor’s degree from Texas A&M University in civil engineering and a master’s degree from Florida Atlantic University in civil engineering with an emphasis in structural engineering. He is a registered professional engineer and a licensed Special Inspector for threshold buildings in the state of Florida.
Commercial Line Engineer
Chris Cioffi joined IBHS in 2016 as the Commercial Line Engineer for the FORTIFIED Commercial Program. He previously worked at TLC Engineering for Architecture where he provided structural engineering design services for a variety of projects, including the design of the new St. Pete Pier and Doral Legacy Park. He also trained interns and colleagues in the utilization of design platforms. While a student at Pennsylvania State University, Chris worked as a research assistant in the Architectural Engineering Structure Lab. Among other skills and experiences, Chris has conducted structural analysis of steel, concrete, engineered wood and masonry structures; used structural analysis programs to model design and convey structural stability; and visited construction sites to analyze existing structures, monitor current construction, and determine if additional services might be needed. Along with his work on the FORTIFIED Commercial program, he consults with the Research Center team on commercial structure testing, and collaborates with the business protection unit to provide membership-focused resources.
Chris has a bachelor of architectural engineering degree with a concentration in structural engineering, and a minor in architecture studies, from Penn State.
Director, Construction & Equipment
IBHS Research Center
Andy Clyde joined IBHS in 2010 as an electrical technician responsible for maintaining and operating all electrical equipment at the IBHS Research Center. He is responsible for setting up the instrumentation for testing of buildings in the large laboratory, as well specific instrumentation used in component testing in the small laboratory.
Mr. Clyde came to IBHS after serving as superintendent of Powerworks Electric in Chester, South Carolina, where he was experienced in low and medium voltage electrical systems installations and applications. He attended New York Institute of Technology where he majored in Electronics. He is certified in OSHA medium voltage, trained in OSHA 70E/energized work, fire-stop instruction and power activated equipment.
Lead Electrical & Instrumentation Technician
IBHS Research Center
Conrad joined IBHS in 2015 as an Electrical & Instrumentation Technician. Conrad works with IBHS researchers to ensure proper and precise data collection during critical experiment runs as well as data analysis after projects are completed. Using his knowledge of MATLAB, LabVIEW, Arduino, and Python programming languages, Conrad seeks new ways to push the limits of data collection and analysis.
Prior to joining IBHS, Conrad worked for TBA Communications, INC., in Tampa, Florida working on portable radio systems. He was responsible for programming and maintaining all customer radio hardware/software and consulting on sales calls to ensure customers got the right system for their needs. He also participated in the design of, and handled system administration for, TBA’s wide-area radio system, which encompassed a 60-square-mile area. Before TBA Communications, Conrad worked as an inventory and logistics supervisor at both Blackwater Aviation and F.I.T. Aviation, LLC. His responsibilities included asset tracking for an extensive aircraft parts inventory while also handling purchasing and vendor conflict resolutions.
Research Manager & Research Scientist, Materials
IBHS Research Center
Heather is a materials scientist based at IBHS’ Research Center. She has extensive experience in data analysis, quality control, sample management, and designing experiments. She was an analytical chemist at PRI Asphalt Technologies where she established a quality assurance program and conducted research and method development for asphalt, construction materials, and crude oil. Heather has more than 10 years of experience with asphalt chemistry, analytical chemistry and laboratory sciences.
Heather is also an experienced field scientist and has traveled abroad to conduct research projects. Her knowledge of asphalt chemistry and field work will be applied directly to lab studies at IBHS. Heather currently serves as a member of ASTM International, The American Chemical Society and National Women in Roofing. She earned her bachelor’s degree in biology from the Florida Institute of Technology, and is working towards a Master’s in Chemistry at the University of North Carolina Wilmington.
Siavash “Si” Farvardin
Manager of Codes & Standards
Si earned a bachelor of applied science degree from the University of Louisville. He also has studied building science at Pennsylvania State University’s Housing Research Center, and wind load design at Virginia Polytechnic Institute and completed training in building and fire plans review at the U.S. Fire Academy. Prior to joining IBHS, Si worked as a Senior Evaluation Specialist at the International Code Council Evaluation Service, LLC. He also worked for the National Evaluation Service and as a Project Engineer at the Institute for Building Technology and Safety, and as a building official in Virginia.
Si brings a wealth of experience and expertise about building materials, systems and construction methods, including testing, evaluation, and standards development. He has served as an American Society for Testing and Materials (ASTM) committee member, as a Member of a Panel of Experts that developed a standard for flood-resistant products for the Federal Emergency Management Agency (FEMA), and on task forces developing acceptance criteria (test methods) for evaluation and use of various building materials and systems.
Plant & Operations Manager
Chris joined IBHS in 2017 as plant and operations manager. Chris previously worked at Parker Hannifin, where he was the business team leader for custom drive systems and plant manager for both the SSD drives and energy grid tie divisions—as a result, he has a wealth of experience and expertise in keeping complex projects moving forward, and working with engineers and fabricators.
Chris has an MBA from Indiana University and a bachelor’s degree in architectural design and construction management from Bowling Green State University.
Multimedia Production Manager
IBHS Research Center
Scott Fowler joined IBHS in 2011 as a graphic technician. Scott works at the Research Center in South Carolina and assists with various graphic assignments. He formerly worked as photography editor for the University of South Carolina student newspaper, The Daily Gamecock.
Scott earned a bachelor’s degree in journalism and mass communications from the University of South Carolina. He majored in visual communications and received a minor in criminal justice.
Ian Giammanco, Ph.D.
Lead Research Meteorologist
IBHS Research Center
Dr. Ian Giammanco is a Lead Research Meteorologist at the IBHS Research Center. His responsibilities include providing leadership in instrumentation design and data collection, wind-flow characterization and multi-hazard testing including hail and wildfire, field programs, and provides guidance on weather and climate issues within the public policy program. He is also serving a 3-year term on the American Meteorological Society’s Committee on Weather and Climate Financial Risk Management. Dr. Giammanco has more than a decade of meteorological field research experience, serving as the field coordinator for the IBHS Characteristics of Hail Field Program, which began in 2012, the Texas Tech University Hurricane Research Team, and has participated in numerous severe thunderstorm and tornado research projects, including VORTEX 2. His research interests include boundary layer wind flow characteristics in a variety of conditions, severe convective storms, tropical cyclones, and measurement and instrumentation systems. He is also a technician-licensed amateur (HAM) radio operator with the call letters W5WWX.
Dr. Giammanco received a bachelor’s degree in Atmospheric Science from the University of Louisiana at Monroe in 2002, where he was also a pitcher for their NCAA baseball team. He also holds a master’s degree in Atmospheric Science, as well as a Ph.D. in Wind Science and Engineering both from Texas Tech University. He also completed a post-doctoral research fellowship at Texas Tech University examining the wind flow characteristics of tropical cyclones. During his doctoral studies he was appointed as a National Science Foundation – Integrative Graduate Education and Research Training Fellow, and served as an intern at NOAA’s Hurricane Research Division in Miami. In addition to his position at IBHS, he is currently appointed as an Adjunct Faculty Research Associate at Texas Tech University.
Diane brings more than 35 years of administrative, travel coordination, and human resource experience to her role as administrative assistant. Prior to joining IBHS, Diane worked as a staffing coordinator with Tomlin Tested Staffing and as an executive assistant at Express Scripts Holding Company (formerly Medco Health Solutions).
Director, Administrative Support Services
Michelle Harvey-LeBlanc joined IBHS in 2008. Michelle has more than 15 years of senior executive administration experience and is a polished professional with exceptional communication and interpersonal skills. She began her career with an international travel company and then worked for both American Express and Sony Music Entertainment, managing travel arrangements for VIP clients and senior executives, including negotiating hotel and airline contracts.
Michelle went on to serve as an executive assistant to C-suite officers at a number of high profile organizations, including the NBA Corporate Offices where she handled international projects and maintained key company databases. She was born and raised in Great Britain where she graduated from East Surrey College with a bachelor’s degree in business administration.
James “Jay” Harrison, II
Research Lab Technician
IBHS Research Center
Jay Harrison, a native of Chester County, South Carolina, joined IBHS in 2016. He is responsible for conducting a variety of lab tests, measuring building material/product performance and characteristics evaluations. Jay has extensive experience in quality control inspections and testing. Before coming to IBHS, he was a quality technician and NACE Level II coatings inspector at Industrial Piping Inc., where he worked with engineers to ensure that operations were performed in accordance with client and in-house standards. At Industrial Piping, his duties included welding inspection, calibrating quality control instruments, preparing and monitoring project specifications and preparing finished products to be shipped internationally. Jay also worked as an inventory control coordinator at Guardian Glass in Richburg, South Carolina.
IBHS Research Center
Faraz Hedayati is responsible for conducting fire studies and research in other perils at the IBHS Research Center. Starting in 2015, he was involved in several IBHS wildfire research projects as a research consultant before joining the organization full-time in 2018.
Faraz earned his bachelor’s and master’s degrees in mechanical engineering at universities in Iran before moving to the U.S. in 2014. Since he came to the U.S., Faraz has earned two additional advanced mechanical engineering degrees—a master’s and a PhD—at the University of North Carolina at Charlotte.
Public Affairs Manager
Brent Henzi joined IBHS in 2011 as a communications associate. Prior to joining IBHS, Brent worked as a reporter for the online publication, the Florida Tribune, where he covered the state Legislature.
Brent graduated from the University of Oregon’s School of Journalism and Communications with a bachelor’s degree. He has also formerly worked for a daily newspaper and a magazine in Oregon.
IBHS Research Center
Melvin joined IBHS in 2017 as a technician at the Research Center. Melvin is a carpenter, certified welder and Navy Reservist. Prior to joining IBHS, Melvin worked for Fluor on the construction of a nuclear power plant near Columbia, South Carolina.
FORTIFIED Quality Assurance Manager
Laurie joined IBHS in 2015, bringing more than 30 years of construction project management and building codes administration experience. After earning her Bachelor of Building Construction degree at the University of Florida, Laurie managed historic renovations and high-end residential construction projects in Palm Beach County, Florida and gained extensive structural experience on commercial and multi-family projects in Broward, Dade and Monroe counties. Most recently, she coordinated the team of designers and contractors on a major renovation to a local landmark building in St. Petersburg, Florida.
After Hurricane Andrew, Laurie joined the Palm Beach County Building Division as a Senior Plans Examiner and also worked in the Construction Services Division at the City of St. Petersburg as a Senior Plans Examiner.
Laurie is a LEED Accredited Professional, licensed Structural Plans Examiner, a member of the Building Officials Association of Florida, an Associate member of the American Institute of Architects, and is certified as a Safety Assessment Program Disaster Service Worker (DSW) through CalEMA.
Office Systems Assistant
Donna Johnson joined IBHS in 2009 with more than 25 years of administrative experience. She is responsible for providing database support to the IBHS member relations director, assisting the office systems senior manager by acting as the liaison with office equipment vendors and suppliers, handling mailing and shipping needs, maintaining office supplies and processing publications requests. She is also responsible for providing administrative support to staff as needed. Prior to joining IBHS, Ms. Johnson worked as an administrative assistant for a local engineering firm in Tampa.
Simon Kellogg joined IBHS in 2000 as the in-house graphic designer to develop and maintain the visual identity of the organization. He is the lead designer for all of IBHS’ major research reports, including Hurricane Ike: Nature’s Force vs. Structural Strength and Megafires: The Case for Mitigation. In addition, Mr. Kellogg is the designer for IBHS’ primary mode of communication with its members, Disaster Safety Monthly. He has also designed annual reports, the archive of the IBHS journal Disaster Safety Review, as well as dozens of consumer-oriented property protection brochures.
Mr. Kellogg is also responsible for the DisasterSafety.org website. He earned a bachelor’s degree in graphic design from Florida State University.
Public Affairs Manager
Stephanie earned her bachelor’s degree in English and master of fine arts degree in creative writing from Florida State University. She has served as an adjunct writing instructor for Florida State University, the University of Tampa, Kaplan University and the University of Phoenix. She has also worked as a content strategist for a digital marketing agency catering to clients such as Walmart, CVS and eBay.
IBHS Research Center
Ross Maiden is a design/drafting technician at the IBHS Research Center. He earned a bachelor’s degree in civil and environmental engineering from the University of South Carolina. He has experience with data analysis and computational modeling from his work with gangway design for Perigee Partners, Inc., in Mt. Pleasant, South Carolina. He also has many years of experience with landscape design and installation for his family’s business in Great Falls, South Carolina.
Director, Information Technology
IBHS Research Center
Brian has more than a decade of experience in all facets of Information Technology including strategic planning, leadership, budget management, project planning and vendor management, as well as various aspects of Network and Systems Management. Prior to joining IBHS in 2015, Brian worked at Lend Lease and was the Infrastructure Manager at ScentAir Technologies.
IBHS Research Center
Prior to joining IBHS, Sherry worked for Verizon Wireless for 20 years where she gained a wealth of administrative and process management experience. Sherry also earned a bachelor’s degree in education from the University of Louisville in Kentucky.
IBHS Research Center
Hilda Menendez brought more than 15 years of administrative and project management experience to IBHS when she became the Purchasing Coordinator for the Research Center in 2016. She has extensive experience with purchasing operations and vendor management. She began her career as a purchasing assistant at Victory Packaging and rose through the ranks to become a purchasing manager and training facilitator. As a training facilitator, she designed and developed instructional materials for employees in all departments. Hilda, who is bilingual in English and Spanish, was also an International Coordinator for InterNET Services where she supported the company’s Hispanic North American customer base. Hilda is working toward a bachelor’s degree in business administration from York Technical College.
Director, Public Affairs/Interim Communications Lead
Susan joined IBHS in 2017 as director of public affairs. She is a high-energy communications leader with deep expertise in media relations, as well as marketing and internal communications. Susan manages IBHS media relations and works on social media and other projects aimed at both public and internal audiences.
Prior to joining IBHS, Susan worked for health insurer Aetna, where she held several key communications positions since 2002. She began her career as a reporter working for newspapers in Connecticut, and worked in communications for Cigna Healthcare and Northeast Utilities. Susan earned a bachelor’s degree in English from Boston College.
Business Resiliency Manager
Gail Moraton joined IBHS in 2011 as the business resiliency manager. She is responsible for the Open for Business® program, a business continuity and property protection planning tool for small to mid-sized businesses for IBHS member company employees, agents and policyholders. She formerly worked for the Mercury Insurance Group in Clearwater, Florida as a business continuity program officer and senior business systems analysts. She also worked for the company’s Brea, California and Vernon Hills, Illinois branches, where her positions included underwriting branch manager and senior underwriter. Gail is currently a member of the Greater Tampa Bay Association of Contingency Planners. She is also certified as a Certified Business Continuity Professional (CBCP) by DRI International.
Joel “Mark” Oliver
IBHS Research Center
Joel “Mark” Oliver, a native of Lancaster, South Carolina, joined IBHS in 2016 as a machinist at the Research Center. Prior to that, he worked as a mechanic, machinist and maintenance supervisor, where his duties included setting up, calibrating and maintaining many different types of tools. At Velmet, Inc., Mark was responsible for machining operations for manual and Computer Numeric Control machines. While there, he performed alignment checks, inspected machine operations and was charged with detecting and responding to program errors or other unplanned situations that might impact machine operations. Mark brings a wealth of experience with the kinds of precision machines that IBHS uses to fabricate tools for scientific research.
IBHS Research Center
Reece joined IBHS in 2016 as a Research Center technician.
Reece has a wide variety of experience in installing and maintaining electrical and mechanical equipment in residential, commercial and industrial applications stemming from his 27 years in the fields of industrial electricity/electronics, millwrighting and welding.
Hank Pogorzelski joined IBHS in 2008 as the organization’s first applied statistician. His responsibilities include planning studies, conducting surveys and compiling data relating to property losses and injuries for analysis.
Mr. Pogorzelski is also responsible for preparing written reports and graphics to communicate findings. His prior experience includes 7 years with a large distributor of computer products and services. He earned a master’s degree in economics and a bachelor’s in international relations, both from the University of South Florida.
IBHS Research Center
Justin Privette is responsible for handling all maintenance functions at the IBHS Research Center. Prior to joining IBHS in 2018, Justin was a maintenance technician at Darnel Inc. in Fort Mill, South Carolina.
While serving in the U.S. Navy, Justin held the roles of machinist, leading supervisor and propulsion assembly supervisor. He earned his associate’s degree in electronics engineering technologies at EPCI University in Virginia Beach, Virginia, as well as an industrial maintenance certification from South Piedmont Community College in Monroe, North Carolina.
Steve Quarles, Ph.D.
Chief Scientist for Wildfire & Durability
IBHS Research Center
Dr. Stephen Quarles joined IBHS in 2011 as the senior scientist for hurricane and high wind building durability and fire protection. He is the South Carolina Wind and Hail Underwriting Association wind and water chair at the lab. Dr. Quarles assists with research using his expertise on building performance with regard to wildfire and moisture exposures. Prior to joining IBHS, he retired from the University of California as a cooperative extension advisor in addressing the durability and in-service performance issues of wood-frame buildings, particularly those subjected to wildfires. He originally joined the university in 1985 and was made cooperative extension advisor in 2000. During 2007 and 2008, Steve also worked part-time with the California office of the state fire marshal where he developed, coordinated and served as an instructor for the educational program related to the Wildland Urban Interface (wildfire) Building Code and Standards.
Steve is a member of the American Society of Testing and Materials (and is Secretary of ASTM E05.14 Subcommittee on Exterior Fire), the National Fire Protection Association (and is a member of the NFPA Technical Committee on Forest and Rural Fire Protection) , the International Association of Wildfire Fire, the International Association of Fire Safety Science, the Forest Products Society (and is Editor-in-Chief of the Forest Products Journal), the Society of Wood Science and Technology, the American Wood Protection Association and the Association of Fire Ecology. He earned a bachelor’s degree in forestry from Virginia Tech, and later received a master’s and Ph.D. in forest products from the University of Minnesota.
Counsel & Director, Public Policy
Whit joined IBHS in 2017 as Counsel and Director of Public Policy. He focuses on internal IBHS legal issues, as well as federal and state legislative and regulatory policy affecting building codes and standards, mitigation funding and incentives, and community resilience.
In addition to his law degree from Loyola University, Whit earned a Master of Urban and Regional Planning from the University of New Orleans and a bachelor’s degree in geography and political science from Florida State University. He is well versed in a wide range of legal and public policy issues of importance to IBHS, having most recently served as Senior Manager of Federal Government Relations for the American Society of Civil Engineers (ASCE). Whit’s previous experience also includes working on climate adaptation and catastrophe recovery for vulnerable populations.
IBHS Research Center
Larry is IBHS’ technical writer in the Communications Department. He helps draft and edit various materials for our scientists, including research reports, white papers, and abstracts. Larry has a wealth of experience as a technical writer and editor, having worked for several organizations in the health care and I/T fields, including BlueCross BlueShield of South Carolina, Avtec, CGI Technologies and Solutions, Adaptec and IBM. He has a bachelor’s degree in Social and Behavioral Sciences from the University of South Florida.
Director, Human Resources
Barbie joined IBHS in 2017, bringing more than 20 years of experience in human resources. She previously worked in the health care field and with Home Depot, and most recently with the Tampa Jewish Community Centers & Federation. She is a skilled professional with expertise in employee relations, change management, coaching and mentoring, strategic planning and administration compliance.
Barbie has an MBA from Webster University, a bachelor’s degree in business administration from Flagler College, and a wealth of HR-related credentials.
Director, Public Affairs
Tiffany Smith, director of public affairs for IBHS, manages media relations and communications for several other programs, including FORTIFIED and Resilience STAR. She was a communications consultant for IBHS prior to coming on board full-time in 2014. During her 20-year career, she has worked with several top strategic communications firms and has considerable experience with the property insurance industry having been a regional public affairs director at the American Insurance Association for 6 years. Tiffany is a consummate communications professional who brings her outstanding strategy, media, writing, editing, and project management skills to IBHS. She is based in Austin, Texas.
Research Project Engineer
IBHS Research Center
Carolyn Stansell joined IBHS in 2018 as a research project engineer at the Research Center. Her project design and research skills are put to use on many projects collaborating with the research staff. Prior to her work at IBHS, Ms. Stansell had several years of experience working as a nuclear and training engineer in South Carolina and Washington State. She earned her bachelor’s degree in materials science and engineering from Boise State University.
Director, Member Relations
Joy Stokes joined IBHS in 2006 and is responsible for the recruitment, retention, communication, training and education of current and potential IBHS member, affiliate member and associate member companies. She works directly with members to customize introductory and topic-specific Webinars for company employees and agents. Mrs. Stokes is the contact person for any and all IBHS member inquires including those related to publications, engineering, building codes, programs, etc. She also serves as the contact person for publication reviews when members use IBHS resources and content. Mrs. Stokes is responsible for overseeing IBHS committees in general and ensuring that expected time commitments of members participating on and chairing committees are reasonable. In addition, she also ensures that there is a high level of participation among committee members.
Prior to joining IBHS, she spent 3 years working as an office manager and public relations assistant for a Tampa-area nonprofit that was the fundraising arm of firefighter, paramedics and police organizations. She earned a bachelor’s degree in international studies from the University of South Florida.
Mary Tavarez joined IBHS in July 2013 as a receptionist/administrative assistant. She manages the front desk and provides administrative functions for the FORTIFIED program, among other administrative duties. Mary has more than 7 years of administrative experience in both Tampa, Florida, and New York, New York, in accounting, customer service, human resources, research, purchasing, and sales.
Carpentry Team Leader
IBHS Research Center
David joined IBHS in 2013 as a Research Center technician. He assists in the creation, assembly, and movement of buildings and portions of buildings for testing at the lab.
David has extensive experience in carpentry and construction, with more than 25 years at a number of construction firms including the Carolina Building Group and 1st Quality Electric. David also owned his own flooring company, Trull Floor Covering, for 16 years.
Senior Roofing Specialist
Although he became an employee in 2016, Mark Zehnal’s association with IBHS dates back to 2004 when he began collaborating with engineers and researchers on proposals that have helped to improve roofing performance. He is now a Senior Roofing Specialist supporting development of FORTIFIED initiatives in the Great Plains region. Mark also works with IBHS staff on building code initiatives and roofing-related research, and serves as the IBHS representative to the RICOWI Board of Directors.
Mark received his roofing contractor license in 1987 and was working in Miami when Hurricane Andrew devastated South Florida. He later became the code specialist for roofing for Miami-Dade County, ensuring that the high-velocity hurricane zone roofing codes, established after Hurricane Andrew, remained stringent and uniform.
Mark has spent 30 years in the roofing industry, as a contractor, building code compliance officer, and most recently, as director of technical services for the Florida Roofing and Sheet Metal Contractors Association. In that position, he helped write the 2014 Florida Roofing Code and taught continuing education seminars for building inspectors, contractors, engineers and architects. As a current member of the Roofing Technical Advisory Committee for the Florida Building Commission, Mark reviews Florida Building Code proposed code changes, clarifications and declaratory statements. Mark is a licensed standard roofing inspector in the state of Florida. He’s also a LEED Accredited Professional and a certified general contractor, building contractor and roofing contractor in the state of Florida.