Frequently Asked Questions
The app won’t run at all?
Check to make sure your device is running iOS 13 or newer.
The app doesn’t work when I project it onto a wall?
Wildfire Ready Virtual needs a flat horizontal surface to project onto. Be sure the area is well-lit.
Is there supposed to be sound?
Yes, check the volume settings on your device. When using iOS devices make sure the “Silent” button is set to “On”.
I can’t see what’s going on. How do I reposition the house?
Use the “adjust placement” icon or pinch to zoom out and see the impact of embers on the entire home and landscape. You can also physically move your device back to zoom out.
How do I know if I live in an area prone to wildfires?
Wildfires can happen in most states. However, some areas are more vulnerable to them than others because of the fuel, topography, and weather in the area. 4.5 million U.S. homes were identified at high or extreme risk of wildfire, with more than 2 million in California alone. Losses from wildfires added up to $5.1 billion over the past 10 years (Verisk via III).
How do I know if my roof is fire rated?
Roofs are rated Class A to Class C based on their fire resistance with Class A providing the most protection from fire. Nearly all of the asphalt shingles on the market today are Class A fire rated. If you have a different roof cover type, like tile, metal, or wood shake visit Underwriters Laboratories at UL.com or talk with a contractor in your area.
Are there other parts of my home that may be vulnerable to embers from a wildfire?
Yes, Wildfire Ready Virtual covers the critical action steps needed around a home but there are other steps you can take to further make your home Wildfire Ready. See what other things you can do to protect your home at disastersafety.org/wildfireready.
Why do I need to answer a survey?
The survey will help guide your app experience. Your answers to the survey are not stored or shared.
What information is Wildfire Ready Virtual based on?
Wildfire Ready Virtual is based on the scientific research and guidance of the Insurance Institute for Business & Home Safety (IBHS). IBHS is an independent, non-profit research organization funded by the property insurance industry to deliver real-world solutions for home and business owners, helping to create more resilient communities.
